Editing AWS Support plans

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https://aws.amazon.com/premiumsupport/plans/
 
 
Plans:
 
* Developer
 
* Business
 
* Enterprise On-Ramp
 
* Enterprise
 
 
CLI:
 
* <code>[[aws support]]</code>
 
  
 +
* https://aws.amazon.com/premiumsupport/plans/
  
 
=== Developer ===
 
=== Developer ===
  
 
Minimum spend of $29.00 or 3% of monthly AWS charges
 
Minimum spend of $29.00 or 3% of monthly AWS charges
 
 
Response Times:
 
* General guidance: < 24 hours
 
* System impaired: < 12 hours
 
 
Enhanced Technical Support
 
* Business hours and web access to Cloud Support Associates
 
  
 
=== Business ===
 
=== Business ===
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** 5% of monthly AWS charges from $80K--$250K
 
** 5% of monthly AWS charges from $80K--$250K
 
** 3% of monthly AWS charges over $250K
 
** 3% of monthly AWS charges over $250K
 +
  
 
Offers:  
 
Offers:  
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* AWS Personal [[Health Dashboard]]
 
* AWS Personal [[Health Dashboard]]
 
* 24/7 customer service access via email
 
* 24/7 customer service access via email
 
Response Times:
 
* General guidance: < 24 hours
 
* System impaired: < 12 hours
 
* Production system impaired: < 4 hours
 
* Production system down: < 1 hour
 
 
* 24/7 phone, web, and chat access to Cloud Support Engineers
 
* Unlimited cases and unlimited contacts (IAM supported)
 
  
 
=== Enterprise On-Ramp ===
 
=== Enterprise On-Ramp ===
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** 10% of monthly AWS charges
 
** 10% of monthly AWS charges
  
Offers:
+
All the features of Business Support and:
* All the features of Business
 
 
* Technical Account Manager ([[TAM]])
 
* Technical Account Manager ([[TAM]])
 
* Infrastructure event management
 
* Infrastructure event management
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** 5% of monthly AWS charges from $500K--$1M
 
** 5% of monthly AWS charges from $500K--$1M
 
** 3% of monthly AWS charges over $1M
 
** 3% of monthly AWS charges over $1M
 
== Related ==
 
* <code>[[aws support]]</code>
 
 
== Errors ==
 
[[If you have Basic Support, you can't create a technical support case.]]
 
  
 
== See also ==
 
== See also ==
* {{aws support}}
+
* {{AWS}}
* {{AWS Support}}
 
* {{Free tier}}
 
  
 
[[Category:AWS]]
 
[[Category:AWS]]

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