AWS Support plans

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Developer[edit]

Minimum spend of $29.00 or 3% of monthly AWS charges


Response Times:

  • General guidance: < 24 hours
  • System impaired: < 12 hours

Enhanced Technical Support

  • Business hours and web access to Cloud Support Associates

Business[edit]

  • Minimum spend of $100.00 or:
    • 10% of monthly AWS charges for the first $0--$10K
    • 7% of monthly AWS charges from $10K--$80K
    • 5% of monthly AWS charges from $80K--$250K
    • 3% of monthly AWS charges over $250K

Offers:

Response Times:

  • General guidance: < 24 hours
  • System impaired: < 12 hours
  • Production system impaired: < 4 hours
  • Production system down: < 1 hour
  • 24/7 phone, web, and chat access to Cloud Support Engineers
  • Unlimited cases and unlimited contacts (IAM supported)

Enterprise On-Ramp[edit]

  • Minimum spend of $5,500.00 or:
    • 10% of monthly AWS charges

Offers:

  • All the features of Business
  • Technical Account Manager (TAM)
  • Infrastructure event management
  • Architectural guidance

Enterprise[edit]

  • Minimum spend of $15,000.00 or:
    • $15K for monthly AWS charges up to $150K
    • 7% of monthly AWS charges from $150K--$500K
    • 5% of monthly AWS charges from $500K--$1M
    • 3% of monthly AWS charges over $1M

Related[edit]

See also[edit]

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