Difference between revisions of "AWS Support plans"
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Minimum spend of $29.00 or 3% of monthly AWS charges | Minimum spend of $29.00 or 3% of monthly AWS charges | ||
| + | |||
| + | |||
| + | Response Times: | ||
| + | * General guidance: < 24 hours | ||
| + | * System impaired: < 12 hours | ||
| + | |||
| + | Enhanced Technical Support | ||
| + | * Business hours and web access to Cloud Support Associates | ||
=== Business === | === Business === | ||
| Line 18: | Line 26: | ||
* AWS Personal [[Health Dashboard]] | * AWS Personal [[Health Dashboard]] | ||
* 24/7 customer service access via email | * 24/7 customer service access via email | ||
| + | |||
| + | Response Times: | ||
| + | * General guidance: < 24 hours | ||
| + | * System impaired: < 12 hours | ||
| + | * Production system impaired: < 4 hours | ||
| + | * Production system down: < 1 hour | ||
| + | |||
| + | * 24/7 phone, web, and chat access to Cloud Support Engineers | ||
| + | * Unlimited cases and unlimited contacts (IAM supported) | ||
=== Enterprise On-Ramp === | === Enterprise On-Ramp === | ||
Revision as of 15:02, 5 June 2024
Developer
Minimum spend of $29.00 or 3% of monthly AWS charges
Response Times:
- General guidance: < 24 hours
- System impaired: < 12 hours
Enhanced Technical Support
- Business hours and web access to Cloud Support Associates
Business
- Minimum spend of $100.00 or:
- 10% of monthly AWS charges for the first $0--$10K
- 7% of monthly AWS charges from $10K--$80K
- 5% of monthly AWS charges from $80K--$250K
- 3% of monthly AWS charges over $250K
Offers:
- AWS Trusted Advisor
- AWS Support API
- AWS Personal Health Dashboard
- 24/7 customer service access via email
Response Times:
- General guidance: < 24 hours
- System impaired: < 12 hours
- Production system impaired: < 4 hours
- Production system down: < 1 hour
- 24/7 phone, web, and chat access to Cloud Support Engineers
- Unlimited cases and unlimited contacts (IAM supported)
Enterprise On-Ramp
- Minimum spend of $5,500.00 or:
- 10% of monthly AWS charges
Offers:
- All the features of Business
- Technical Account Manager (TAM)
- Infrastructure event management
- Architectural guidance
Enterprise
- Minimum spend of $15,000.00 or:
- $15K for monthly AWS charges up to $150K
- 7% of monthly AWS charges from $150K--$500K
- 5% of monthly AWS charges from $500K--$1M
- 3% of monthly AWS charges over $1M
Related
See also
aws support, describe-trusted-advisor-check-result- AWS, Amazon Managed Services, AWS Management & Governance, computing, security, networking, AWS compliance, AWS Outposts AWS Free Tier, AWS certifications, AWS Trusted Advisor, AWS Systems Manager, AWS Config, IAM Access Analyzer, AWS Cost Explorer, AWS Cost Management, AWS Budgets, AWS Organizations, AWS dev: (CodeStar, Cloud9), AWS Partner Network (APN), AWS Resource Access Manager, AWS Quick Starts, AWS Global Accelerator, AWS Elemental MediaStore, AWS Enterprise support, AWS support, AWS Professional Services Consultants, AWS Cloud Map, AWS Marketplace, AWS CLI, AWS Management Console, AWS acceptable use policy, amazonaws.com, Quotas, AWS Support plans, AWS Resource Explorer, AWS Managed Services (AMS), AWS savings, AWS Nitro System, AWS Activate, Serverless, AWS timeline
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