Difference between revisions of "AWS Support plans"
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| + | https://aws.amazon.com/premiumsupport/plans/ | ||
| + | |||
| + | Plans: | ||
| + | * Developer | ||
| + | * Business | ||
| + | * Enterprise On-Ramp | ||
| + | * Enterprise | ||
| + | |||
| + | CLI: | ||
| + | * <code>[[aws support]]</code> | ||
| − | |||
=== Developer === | === Developer === | ||
Minimum spend of $29.00 or 3% of monthly AWS charges | Minimum spend of $29.00 or 3% of monthly AWS charges | ||
| + | |||
| + | |||
| + | Response Times: | ||
| + | * General guidance: < 24 hours | ||
| + | * System impaired: < 12 hours | ||
| + | |||
| + | Enhanced Technical Support | ||
| + | * Business hours and web access to Cloud Support Associates | ||
=== Business === | === Business === | ||
| Line 12: | Line 29: | ||
** 5% of monthly AWS charges from $80K--$250K | ** 5% of monthly AWS charges from $80K--$250K | ||
** 3% of monthly AWS charges over $250K | ** 3% of monthly AWS charges over $250K | ||
| − | |||
Offers: | Offers: | ||
| Line 19: | Line 35: | ||
* AWS Personal [[Health Dashboard]] | * AWS Personal [[Health Dashboard]] | ||
* 24/7 customer service access via email | * 24/7 customer service access via email | ||
| + | |||
| + | Response Times: | ||
| + | * General guidance: < 24 hours | ||
| + | * System impaired: < 12 hours | ||
| + | * Production system impaired: < 4 hours | ||
| + | * Production system down: < 1 hour | ||
| + | |||
| + | * 24/7 phone, web, and chat access to Cloud Support Engineers | ||
| + | * Unlimited cases and unlimited contacts (IAM supported) | ||
=== Enterprise On-Ramp === | === Enterprise On-Ramp === | ||
| Line 24: | Line 49: | ||
** 10% of monthly AWS charges | ** 10% of monthly AWS charges | ||
| − | All the features of Business | + | Offers: |
| + | * All the features of Business | ||
* Technical Account Manager ([[TAM]]) | * Technical Account Manager ([[TAM]]) | ||
* Infrastructure event management | * Infrastructure event management | ||
| Line 35: | Line 61: | ||
** 5% of monthly AWS charges from $500K--$1M | ** 5% of monthly AWS charges from $500K--$1M | ||
** 3% of monthly AWS charges over $1M | ** 3% of monthly AWS charges over $1M | ||
| + | |||
| + | == Related == | ||
| + | * <code>[[aws support]]</code> | ||
| + | |||
| + | == Errors == | ||
| + | [[If you have Basic Support, you can't create a technical support case.]] | ||
== See also == | == See also == | ||
| − | * {{AWS}} | + | * {{aws support}} |
| + | * {{AWS Support}} | ||
| + | * {{Free tier}} | ||
[[Category:AWS]] | [[Category:AWS]] | ||
Latest revision as of 14:03, 22 June 2024
https://aws.amazon.com/premiumsupport/plans/
Plans:
- Developer
- Business
- Enterprise On-Ramp
- Enterprise
CLI:
Developer[edit]
Minimum spend of $29.00 or 3% of monthly AWS charges
Response Times:
- General guidance: < 24 hours
- System impaired: < 12 hours
Enhanced Technical Support
- Business hours and web access to Cloud Support Associates
Business[edit]
- Minimum spend of $100.00 or:
- 10% of monthly AWS charges for the first $0--$10K
- 7% of monthly AWS charges from $10K--$80K
- 5% of monthly AWS charges from $80K--$250K
- 3% of monthly AWS charges over $250K
Offers:
- AWS Trusted Advisor
- AWS Support API
- AWS Personal Health Dashboard
- 24/7 customer service access via email
Response Times:
- General guidance: < 24 hours
- System impaired: < 12 hours
- Production system impaired: < 4 hours
- Production system down: < 1 hour
- 24/7 phone, web, and chat access to Cloud Support Engineers
- Unlimited cases and unlimited contacts (IAM supported)
Enterprise On-Ramp[edit]
- Minimum spend of $5,500.00 or:
- 10% of monthly AWS charges
Offers:
- All the features of Business
- Technical Account Manager (TAM)
- Infrastructure event management
- Architectural guidance
Enterprise[edit]
- Minimum spend of $15,000.00 or:
- $15K for monthly AWS charges up to $150K
- 7% of monthly AWS charges from $150K--$500K
- 5% of monthly AWS charges from $500K--$1M
- 3% of monthly AWS charges over $1M
Related[edit]
Errors[edit]
If you have Basic Support, you can't create a technical support case.
See also[edit]
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