Difference between revisions of "AWS Support plans"

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https://aws.amazon.com/premiumsupport/plans/
  
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* https://aws.amazon.com/premiumsupport/plans/
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Plans:
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* Developer
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* Business
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* Enterprise On-Ramp
 +
* Enterprise
  
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CLI:
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* <code>[[aws support]]</code>
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 +
 +
=== Developer ===
 +
 +
Minimum spend of $29.00 or 3% of monthly AWS charges
 +
 +
 +
Response Times:
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* General guidance: < 24 hours
 +
* System impaired: < 12 hours
 +
 +
Enhanced Technical Support
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* Business hours and web access to Cloud Support Associates
 +
 +
=== Business ===
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* Minimum spend of $100.00 or:
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** 10% of monthly AWS charges for the first $0--$10K
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** 7% of monthly AWS charges from $10K--$80K
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** 5% of monthly AWS charges from $80K--$250K
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** 3% of monthly AWS charges over $250K
 +
 +
Offers:
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* [[AWS Trusted Advisor]]
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* [[AWS Support API]]
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* AWS Personal [[Health Dashboard]]
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* 24/7 customer service access via email
 +
 +
Response Times:
 +
* General guidance: < 24 hours
 +
* System impaired: < 12 hours
 +
* Production system impaired: < 4 hours
 +
* Production system down: < 1 hour
 +
 +
* 24/7 phone, web, and chat access to Cloud Support Engineers
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* Unlimited cases and unlimited contacts (IAM supported)
 +
 +
=== Enterprise On-Ramp ===
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* Minimum spend of $5,500.00 or:
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** 10% of monthly AWS charges
 +
 +
Offers:
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* All the features of Business
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* Technical Account Manager ([[TAM]])
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* Infrastructure event management
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* Architectural guidance
 +
 +
=== Enterprise ===
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* Minimum spend of $15,000.00 or:
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** $15K for monthly AWS charges up to $150K
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** 7% of monthly AWS charges from $150K--$500K
 +
** 5% of monthly AWS charges from $500K--$1M
 +
** 3% of monthly AWS charges over $1M
 +
 +
== Related ==
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* <code>[[aws support]]</code>
 +
 +
== Errors ==
 +
[[If you have Basic Support, you can't create a technical support case.]]
  
 
== See also ==
 
== See also ==
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* {{AWS}}
+
* {{aws support}}
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* {{AWS Support}}
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* {{Free tier}}
  
 
[[Category:AWS]]
 
[[Category:AWS]]

Latest revision as of 14:03, 22 June 2024

https://aws.amazon.com/premiumsupport/plans/

Plans:

  • Developer
  • Business
  • Enterprise On-Ramp
  • Enterprise

CLI:


Developer[edit]

Minimum spend of $29.00 or 3% of monthly AWS charges


Response Times:

  • General guidance: < 24 hours
  • System impaired: < 12 hours

Enhanced Technical Support

  • Business hours and web access to Cloud Support Associates

Business[edit]

  • Minimum spend of $100.00 or:
    • 10% of monthly AWS charges for the first $0--$10K
    • 7% of monthly AWS charges from $10K--$80K
    • 5% of monthly AWS charges from $80K--$250K
    • 3% of monthly AWS charges over $250K

Offers:

Response Times:

  • General guidance: < 24 hours
  • System impaired: < 12 hours
  • Production system impaired: < 4 hours
  • Production system down: < 1 hour
  • 24/7 phone, web, and chat access to Cloud Support Engineers
  • Unlimited cases and unlimited contacts (IAM supported)

Enterprise On-Ramp[edit]

  • Minimum spend of $5,500.00 or:
    • 10% of monthly AWS charges

Offers:

  • All the features of Business
  • Technical Account Manager (TAM)
  • Infrastructure event management
  • Architectural guidance

Enterprise[edit]

  • Minimum spend of $15,000.00 or:
    • $15K for monthly AWS charges up to $150K
    • 7% of monthly AWS charges from $150K--$500K
    • 5% of monthly AWS charges from $500K--$1M
    • 3% of monthly AWS charges over $1M

Related[edit]

Errors[edit]

If you have Basic Support, you can't create a technical support case.

See also[edit]

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