Difference between revisions of "AWS Support plans"
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* <code>[[aws support]]</code> | * <code>[[aws support]]</code> | ||
| − | + | == Errors == | |
[[If you have Basic Support, you can't create a technical support case.]] | [[If you have Basic Support, you can't create a technical support case.]] | ||
Latest revision as of 14:03, 22 June 2024
https://aws.amazon.com/premiumsupport/plans/
Plans:
- Developer
- Business
- Enterprise On-Ramp
- Enterprise
CLI:
Developer[edit]
Minimum spend of $29.00 or 3% of monthly AWS charges
Response Times:
- General guidance: < 24 hours
- System impaired: < 12 hours
Enhanced Technical Support
- Business hours and web access to Cloud Support Associates
Business[edit]
- Minimum spend of $100.00 or:
- 10% of monthly AWS charges for the first $0--$10K
- 7% of monthly AWS charges from $10K--$80K
- 5% of monthly AWS charges from $80K--$250K
- 3% of monthly AWS charges over $250K
Offers:
- AWS Trusted Advisor
- AWS Support API
- AWS Personal Health Dashboard
- 24/7 customer service access via email
Response Times:
- General guidance: < 24 hours
- System impaired: < 12 hours
- Production system impaired: < 4 hours
- Production system down: < 1 hour
- 24/7 phone, web, and chat access to Cloud Support Engineers
- Unlimited cases and unlimited contacts (IAM supported)
Enterprise On-Ramp[edit]
- Minimum spend of $5,500.00 or:
- 10% of monthly AWS charges
Offers:
- All the features of Business
- Technical Account Manager (TAM)
- Infrastructure event management
- Architectural guidance
Enterprise[edit]
- Minimum spend of $15,000.00 or:
- $15K for monthly AWS charges up to $150K
- 7% of monthly AWS charges from $150K--$500K
- 5% of monthly AWS charges from $500K--$1M
- 3% of monthly AWS charges over $1M
Related[edit]
Errors[edit]
If you have Basic Support, you can't create a technical support case.
See also[edit]
Advertising:
