AWS Support plans

• https://aws.amazon.com/premiumsupport/plans/

Developer

Minimum spend of $29.00 or 3% of monthly AWS charges

Response Times:

• General guidance: < 24 hours
• System impaired: < 12 hours

Enhanced Technical Support

• Business hours and web access to Cloud Support Associates

Business

• Minimum spend of $100.00 or:
  • 10% of monthly AWS charges for the first $0--$10K
  • 7% of monthly AWS charges from $10K--$80K
  • 5% of monthly AWS charges from $80K--$250K
  • 3% of monthly AWS charges over $250K

Offers:

• AWS Trusted Advisor
• AWS Support API
• AWS Personal Health Dashboard
• 24/7 customer service access via email

Response Times:

• General guidance: < 24 hours
• System impaired: < 12 hours
• Production system impaired: < 4 hours
• Production system down: < 1 hour

• 24/7 phone, web, and chat access to Cloud Support Engineers
• Unlimited cases and unlimited contacts (IAM supported)

Enterprise On-Ramp

• Minimum spend of $5,500.00 or:
  • 10% of monthly AWS charges

Offers:

• All the features of Business
• Technical Account Manager (TAM)
• Infrastructure event management
• Architectural guidance

Enterprise

• Minimum spend of $15,000.00 or:
  • $15K for monthly AWS charges up to $150K
  • 7% of monthly AWS charges from $150K--$500K
  • 5% of monthly AWS charges from $500K--$1M
  • 3% of monthly AWS charges over $1M

Related

• aws support

If you have Basic Support, you can't create a technical support case.

See also

• aws support, describe-trusted-advisor-check-result
• AWS Support plans