Change management (ITSM)

wikipedia:Change management (ITSM)

Typical steps on a IT change management

• Change planning
• Change approval
• Change implementation
• Change closure

Best practices for a successful change management process

Change planning

• Write down all steps of you change, including date, description and executor and roll back procedure in case of failure
• Review your plan with all stakeholders
• Notify and obtain customer approval on advance
• Assess impact on the service/business (Change Impact Analysis (CIA))
• Choose the right time according to service to execute you change

Change approval

• Submit your change to change-advisory board (CAB) for approval

Change implementation

• Verify always your backups before starting and take a new backup before starting
• Verify your services are up and running and there is no alerts in the monitoring systems
• Follow the plan

Change closure

• Verify always in your monitoring tool all your services are up and running. If a specific functionality of your stack is not properly monitored prepare some test to verify service.
• Notify stakeholders of change outcome, include any deviation and some verification that the service is working properly

Related terms

• Change Impact Analysis (CIA)
• ITIL Change Manager

See also

• ITIL: Change management (ITSM), Change Impact Analysis (CIA), CMDB, Service Delivery Manager (SDM), Capacity planning