PDCA

Plan, Do, Check, Act

• ITIL: Change management (ITSM), Change Impact Analysis (CIA), CMDB, Service Delivery Manager (SDM), Capacity planning
• Monitoring: On call, Monitoring software, Monitoring services, Resource monitoring, Metric colletion tools, network monitoring, SLA Management Monitoring Tools, Alarm/Alert, Resource starvation, Alerts and notifications, Monitoring Kubernetes, VictoriaMetrics, Sensu, LogicMonitor, Distributed tracing, Datadog Monitors
• Agile, SAFe, ZenHub, Jira, Chapter Lead, Scrum master, CALMR, Value-stream mapping, Retrospective, eTOM, Story points, Sprint