Service Level Agreement (SLA)
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wikipedia:Service Level Agreement
https://en.wikipedia.org/wiki/High_availability#Percentage_calculation
- 99.9% (one nine)
Daily: 1m 26s Weekly: 10m 4s Monthly: 43m 49s Yearly: 8h 45m 56s
- 99,95% (RDS MultiAZ)
Daily: 43s Weekly: 5m 2s Monthly: 21m 54s Quarterly: 1h 5m 44s Yearly: 4h 22m 58s
- 99.99% (two nines)
Daily: 8s Weekly: 1m 0s Monthly: 4m 22s Yearly: 52m 35s
- 99.999% (three nines): Google Cloud Spanner
Daily: 0s Weekly: 6s Monthly: 26s Yearly: 5m 15s
Related terms[edit]
See also[edit]
- ITSM, ITIL, SLA, SLO, SLI, Operational-level agreement (OLA), Customer Support Portal (CSP), MTTR, AWS SLAs, Error budget
- Service health dashboard
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