Change management (ITSM)
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Contents
Typical steps on a IT change management[edit]
- Change planning
- Change approval
- Change implementation
- Change closure
Best practices for a successful change management process[edit]
Change planning[edit]
- Write down all steps of you change, including date, description and executor and roll back procedure in case of failure
- Review your plan with all stakeholders
- Notify and obtain customer approval on advance
- Assess impact on the service/business (Change Impact Analysis (CIA))
- Choose the right time according to service to execute you change
Change approval[edit]
- Submit your change to change-advisory board (CAB) for approval
Change implementation[edit]
- Verify always your backups before starting and take a new backup before starting
- Verify your services are up and running and there is no alerts in the monitoring systems
- Follow the plan
Change closure[edit]
- Verify always in your monitoring tool all your services are up and running. If a specific functionality of your stack is not properly monitored prepare some test to verify service.
- Notify stakeholders of change outcome, include any deviation and some verification that the service is working properly
Related terms[edit]
See also[edit]
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